We have developed a unique system for the registration of blocks. We use handheld pocket-computers and enter all the data of the blocks into it. The system then generates a technical drawing of the block. This system has enabled our customers to make selections purely based on the blocklists along with the technical drawings. The feedback we have received so far is that the drawings are very accurate.

In our blocklists we give customers specific information of which defects are involved. We call this field in the blocklist for “Info”. This field specifies if the defect is for instance “open structure (OS), vein (V), crack (C) etc. The complete legend can be sent customers upon request.

As most of our materials have a distinctive cutting direction we mark all blocks clearly by two sets of small lines on the same side as the block number. This is done in order to prevent that blocks are cut in the wrong direction.

We offer a general allowance of 5 centimetres on all measurements and all materials.

The quarry industry is a challenging one when it comes to the quality control as we only have access to the outskirts of the blocks. Occasionally customers experience problems that they feel make out basis for a claim. Compensation may be claimed but only on the FOB value and only for the part of the blocks which cannot be used. In case of a complaint, the customer must show evidence of the original marks on the block in question, in order to permit the supplier or his representative to control and thus agree with the purchaser on the extent of the damage and the compensation. The right of complaint lapses if the identification marks of the block cannot be shown. We will accept claims on blocks up to as much as two years from the date of invoice.